NewsAllgemeinHANNOVER MESSE: INSIDE M2M demonstrates remote monitoring of WMF coffee machines

With more than 270 service technicians, WMF has the largest in-house service operation for commercial coffee machines in Europe. The solution developed by INSIDE M2M for remote monitoring of the WMF coffee machines is an important tool for the WMF service technicians for rapid remote fault finding and fault remedy.

 

The service technicians carry out regular maintenance of the machines and support the machine operators in many ways: configuration of the coffee products, training for the operating personnel, tips on coffee quality, advice on cleaning agents, maintenance contracts, water filters, add-on modules and many more things.

The service technicians are on call in each of the 15 service regions in Germany at the weekends and on public holidays as well. In many cases, they can help the operators over the phone. If this is not possible, the problem is then solved by an on-site visit.

As the local contact person, the service technicians can make immediate decisions and time-consuming consultation with the regional offices is rarely necessary. With the newly developed remote monitoring solution from INSIDE M2M, the service technicians can now get detailed status information on the coffee vending machines at all times. This allows them to prepare in advance before making an on-site visit.

In addition, the coffee machines transmit error conditions automatically and proactively to the service technicians. This ensures that problems are noticed by the service department at a very early stage and makes the service visits faster and more efficient.